Returns & Exchanges
At Anbernic, we want you to be completely satisfied with your gaming experience, which is why we offer a 15-day return policy for items in their original condition and packaging. If your handheld console arrives defective or you simply change your mind, our dedicated support team is here to assist with your refund or exchange.
Initiate Your Request
Contact our customer support team at [email protected] within 15 days of delivery, providing your order number and the reason for the return.
Receive Return Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Pack and Ship
Securely package the device with all original accessories, manuals, and the RMA form, then ship it back to us using a trackable courier service.
Inspection and Refund
After our technicians inspect the returned unit to ensure it meets our quality standards, your refund will be processed back to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing