Frequently Asked Questions
Everything you need to know about your Anbernic gaming experience.
How long does shipping take for international orders?
Standard international shipping typically takes 7 to 15 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for handheld consoles?
We offer a 15-day return policy for items in their original packaging and condition. If you experience a hardware defect, please contact our support team to initiate a return or exchange.
Do Anbernic devices come with pre-installed games?
Most of our devices include a standard TF card with a library of classic games. However, we recommend users backup their SD cards and add their own legally owned ROMs for the best experience.
How do I update the firmware on my device?
Firmware updates can be downloaded from our official website. You will need to flash the new image onto your SD card using software like BalenaEtcher or Rufus.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional digital wallets to ensure a secure checkout process.
Is there a warranty on Anbernic products?
Yes, all Anbernic consoles purchased through our official store come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.